Frequently Asked Questions

Please start by calling City Hall.  Call 585-337-2175 for the billing clerk.

backflowreports@canandaiguanewyork.gov or call Tom at 585-337-2150

Not at all.  The City of Canandaigua charges less than $4 per 1000 gallons of water.  The water in a 10 minute shower, approximately 15 gallons, cost you less than six cents.

The Water Distribution department is responsible for the delivery of safe drinking with minimal interruptions. The goal of the water distribution program is to ensure that the water produced by the Water Treatment Plant is delivered to all City water customers without interruption, at appropriate pressure and is accurately measured for billing purposes. The City's water distribution system consists of 56 miles of water lines, 365 fire hydrants and approximately 500 gate valves.  Distribution pressures range from 60 to 130 psi.

If you see water accumulating in your yard or the street that does not appear to be accumulated rain water, call the water plant at 396-5064, or 911 after hours.  We will send a water technician to determine if the water is naturally accumulating or the result of a water main leak.  As long as the leak is not on private property, the city will repair the leak.

All water provided to residents in the City of Canandaigua comes from Canandaigua Lake.

Water hardness is a measure of the mineral content of water and is primarily composed of calcium and magnesium compounds. The City of Canandaigua water is considered moderately hard, containing approximately 130 milligrams per liter or 7.6 grains of hardness.

No. Personal preference may make a water softener preferred, but a water softener isn’t necessary for water with moderate hardness.  

The City of Canandaigua Water Plant treats its water so that there is a low level of fluoride (about 0.7 parts per million) as recommended by the EPA & NYS DOH to improve dental health.  

No.  The City of Canandaigua Water Plant does not use chloramines to disinfect its water.  The water plant uses chlorine from sodium hypochlorite as its disinfectant.

Some people are more sensitive than others to the smell or taste of chlorine and may become aware of occasional changes in chlorine levels in their tap water. For example, the taste of chlorine may be more noticeable at times of day when water use is high. This is because the water is reaching you quicker and contains more chlorine than when it has been standing in the pipes. Levels of chlorine may also become more noticeable if we’ve been working on the water mains.

If you find the taste of chlorine unacceptable, a good solution is to fill a jug of tap water and keep it in the fridge. Not only will the chilled water taste better, it will lose that chlorine smell. You can also remove chlorine from the water by using an activated carbon filter. Be sure to follow the manufacturer’s instructions regarding replacement of the filter as they can become sources of bacterial contamination if left in place too long.

Hazardous Algae blooms are caused by blue-green algae or cyanotoxins are concerns for swimmers.   During HAB season (August to October), the water plant tests its raw and finished water for microcystin.   The water plant is effective at treating microcystin.   Microcystin has never been detected in the water plant’s finished water.

Occasionally sediment is stirred up in the water mains as the result of a heavy demand (fire fighting, hydrant flushing) or as a result of normal main flushing by the distribution system workers.  The water coming out of your tap has been treated and disinfected as usual, but it picked up iron (rust) or sediment along the way to your home or business. We recommend that you run your cold water tap for several minutes until the water clears. If your water does not clear up shortly, contact the water plant at 585-396-5064 to let us know about the problem.

No. Certain species of airborne bacteria gravitate towards and thrive in a moist environment, such as showers, toilet bowls, sink drains, tiles, and dog dishes. These slimes are naturally occurring and can be unattractive but are generally harmless. The best way to avoid this problem is to keep these surfaces free from the bacterial film through regular cleaning using Lysol or a chlorine-based product.

Lead is a common metal found in the environment. Historically, because it is so common and because it has a number of qualities that make it easy to work with, lead was used extensively for many things, including construction and plumbing.

Lead is not found in Canandaigua’s source water or in the water mains. Lead can be present in the service lines connecting homes to water mains and in brass fixtures, faucets, and solder in copper plumbing. These items can pass lead into the water you use for drinking and cooking.

Please watch this "AWWA: Together, Let's Get the Lead Out" video

Lead is toxic to humans, and consuming it or being exposed to it at high levels can lead to a number of serious health concerns. While it is not safe for anybody, exposure to lead poses the greatest risk of health problems to pregnant women and children ages 6 and under, as studies have shown that it can slow normal mental and physical development.

Aside from lead water service lines, lead can also enter the water through:

• Interior lead pipes
• Interior galvanized pipes (especially if there is or was a lead water service line running to the house)
• Interior copper pipes with lead soldered joints
• Interior plumbing fixtures purchased or installed prior to January 2014 before the effective date of the new definition of “lead free”

If you know or suspect that you have lead service lines or plumbing, there are ways to reduce your exposure to lead in your drinking water:

• Run your water to flush out lead. If you haven’t used your water for several hours, run your cold tap for one minute before using your water for cooking or drinking. 
• Use cold water for cooking and preparing baby formula. Lead dissolves more easily in hot water. Do not drink, cook with, or make baby formula using hot water.
• Do not boil water to remove lead. Boiling water does not remove or reduce lead exposure.
• Look for alternative sources or treatment of water. Use a water filter that is NSF 53 certified to remove lead from your water. Customers can also choose to drink bottled water.
• Identify if your plumbing fixtures contain lead. Lead check swabs are available at hardware stores to help you detect lead on plumbing surfaces, such as solder and pipes. Consider replacing pipes and fixtures that contain lead.

Use the following diagram to determine your service line material.

Due to federal regulations, the City needs to know your service line material.  Please report your service line material to Peter Virkler at 585-337-2188 or via email .  Depending on your service line material, the city may coordinate with you for its replacement.

NY State Department of Health

U.S. Environmental Protection Agency

Organizations, businesses, and entities planning capital investments within the DRI boundary are encouraged to submit a Canandaigua Project Form by Wednesday, September 25th at 5:00 pm. Submitted projects will be reviewed by the Canandaigua DRI Project Team and the public at the DRI workshop on September 30^th. The DRI project team will then select a set of projects to include within the DRI application.

Reach out to Tracy Verrier at tracy.verrier@mrbgroup.com or 315-362-1088 if you have questions about the City's DRI, project form, or anything else related to the DRI process.

Questions regarding the City's DRI and project submittal process can be directed to Tracy Verrier at tracy.verrier@mrbgroup.com, who will coordinate with City staff to provide responses as needed.

The Remote Open Call for Projects Information Session is scheduled for Tuesday, September 10^th at 8:00 am via Zoom. A recording of the session will be added to the website for those unable to attend live.

The City of Canandaigua's DRI application will have multiple opportunities for public engagement. There will be an Open Call for Projects Informational Zoom on Tuesday, September 10th at 8:00 am. Anyone interested in learning more about the DRI or potentially submitting a project application is welcome to attend. The City will also hold an in-person public meeting on September 30^th at 7:00 pm at the Hurley Building (205 Saltonstall Street) . At this meeting, the City and consulting team will present the direction of the application and the eligible projects submitted during the open call for projects. Additionally, the City will release interactive social media posts to gather additional feedback throughout the DRI application process.