The Department of Public Works cleans storm and sanitary sewer systems annually to prevent flooding and health hazards.
If a sewer problem is encountered, it is the responsibility of the property owner to confirm the location of the problem within the building sewer (sewer lateral) before contacting the City for assistance. Not withstanding that requirement, the maintenance of the building sewer involving excavation within the public right-of-way is the responsibility of the City.
For information/reporting issues contact 585-396-5060, ext. 2152.